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Everything You Need to Know About Switchvox

What is Switchvox?

Switchvox is the pioneering solution for modern businesses looking for a unified communications phone system. Part of Sangoma’s family of Voice Over IP Phone Systems, Switchvox systems are designed to be simple to use, have additional helpful features and all are less than the cost of a traditional PBX.

The best unified communications product

Sangoma’s efforts when developing Switchvox to be more than just a business phone system, and to lead to a way for both hardware and software design in the telecommunications industry led Switchvox to be awarded the Best Unified Communications Product of the Year 2021!

Recognized as being one of the most innovative communications solutions within the last year, Switchvox’s features all ensure that your staff and client can communicate efficiently and easily.

What are the main features of Switchvox?

Switchvox offers many industry leading features which can help your business simplify its communications into one solution delivered on-site or hosted in the Cloud. The main features include:

  1. 24/7 support

Sangoma has 24/7 support for its business phone systems.

2. Web-based interface

For full visibility and control of your communications, the interface is fully customizable.

3. Communicate on the go

With mobile capabilities for both Android and iOS, you can effectively communicate anywhere, anytime.

4. Reporting and analytics

Improve productivity with better insight and visibility.

5. Customization and integration

Connect with other business tools for further enhanced efficiency. Switchvox can be integrated with Microsoft Teams, Salesforce, Zendesk, Firefox, Chrome, Google Maps and Outlook.

6. Perfect for contact centers

The Switchboard interface provides real-time analytics making contact centre staff make quick staffing and call flow decisions.

What are the main benefits of Switchvox?

Switchvox has many benefits compared to other PBX systems. The main benefits include:

  • Enterprise grade features
  • All-inclusive pricing model
  • Award-winning design
  • Additional features (chat, video chat, quick dial, status, presence, and call rules)

Ways to deploy Switchvox?

Switchvox is one of the most flexible and customisable platforms on the market making it a great solution for many businesses. With effortless integration with SIP trunks, IP phones, PSTN connectivity and productivity features, there are several ways to deploy Switchvox for your business phone system. These include:

On-Premise

Deploying Switchvox on-premise in your office with a dedicated hardware appliance offers a feature-rich and future proof business phone system for years to come. Switching to this solution on-site gives your administrator easy control over updates and any additional integration that may be needed at a later date.

If your business grows, you can seamlessly move to a larger system that suits your business needs without having to purchase new software licenses. There are numerous Switchvox appliances, contact us to find which is the right one for your business.

Cloud

Many cloud-based solutions push a one-size-fits-all approach with little room for flexible or scalable plans without the cost of more ‘add-on’ features. Switchvox Cloud offers all features for every user, without any complicated pricing models.

Deploying Switchvox via the Cloud is a fully scalable option for SMEs. Switchvox Cloud is easy to scale up or down with pre-provisioned phones shipped to you with system updates and end user support managed for you. With multiple plans available, this is a great option for growing businesses.

Virtualized

Virtualizing Switchvox can help with cost savings and simplicity but utilize solutions that are optimized using virtualization. With SMEs facing similar challenges with reduced budgets, limited time and limited IT personnel, virtualization is a great solution for deploying Switchvox.

Virtualization is a scalable solution for many businesses with the ability to determine what resources to allocate to the phone system with regular guidelines from Sangoma to ensure resources are established well to meet performance needs.

The Switchboard

Included for every Switchvox user, the Switchboard offers a customizable interface so that you have complete call control. Acting as a virtual operator panel, the Switchboard offers many features such as:

  • Standard call controls, dialling and receiving calls
  • Advanced call functionality such as transfer, record, park and monitor
  • Advanced call queue monitoring and management capabilities
  • Control from your web browser
  • Accessible anywhere with no specifical software or license keys
  • Training tools

The Switchboard has flexible functionality making it easy for each employee to customize it to meet their own needs, using the widgets that are most relevant for their role within the business.

switchvox switchboard
Summary

If you think Switchvox could be a good unified communications solution for your business then get in touch with us today and we can help build the perfect solution for you to save both time and money.

switchvox appliances

Minerva, PO Box 336930, Office 805, 8th Floor, Swiss Tower,
Jumeirah Lake Towers, Dubai, UAE