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What is VoIP and how does it work?

When working in a fast-paced environment with employees, customers and clients, effective communication is often the determining factor of success. While traditional copper wire landlines have been historically used, the increasingly remote and on-the-move requirements of the business landscape have seen organisations begin to adopt VoIP technologies. 

VoIP phone systems offer a globally unified communication system that can easily scale to business requirements in a cost-effective manner. VoIP Phone vendors like Sangoma have built on this technology and continued to innovate the way in which business communications can operate.

What is VoIP?

VoIP (Voice over IP) is a communication technology that works through internet connectivity as opposed to reliance on phone companies. A VoIP phone system is therefore accessible to any employee within a business as long as they have a live internet connection.

VoIP technology works by using packet-switched protocols to compress and convert the soundwaves from our voices into digital data. These then travel to the receiving end through the online connection where data is uncompressed and presented to the receiver. Indeed, because VoIP technologies use this packet switching, more information can be transferred between individuals. Therefore, VoIP phone systems produce increased sound quality provided that the internet connection is stable enough to maintain it.

Unlike other VoIP phone manufacturers, Sangoma and the S series of VoIP phones not only provide these crystal-clear communications but offer unique brand integration features. These allow individuals to tailor VoIP phones to communication preference; one such feature is the inclusion of Sangoma’s endpoint manager. Built to improve communication efficiency, this tool allows employees to program their home keys to act as a shortcut for any of the phone functions, upload images, download updated firmware and more.  

Sangoma VOIP Phones

Why is it important to businesses?

As of 2021, the business VoIP phone market has grown to $68.3 billion worldwide, with a forecasted $83 billion worth expected by 2026. One key driver of this demand for businesses is the increased accessibility VoIP phones can provide. With greater employee necessity to work remotely, VoIP systems mean that employees can continue to be productive wherever they work. Moreover, businesses no longer need to invest in hardware annually and can instead scale their VoIP phone system to meet business demand and growth. 

This is especially true for Sangoma which offer a wide product range with an advanced set of calling features like conference calling. Each Sangoma phone is tailored to improve business productivity and ease the challenge of managerial administration. The s406 VoIP Phone for instance features high-definition voice quality and up to 5-way conferencing that is ideal for fast paced businesses that serve lots of clients and customers; this phone can even be easily integrated with other Sangoma hardware such as PBXact phone systems.  The s705 VoIP Phone on the other hand offers 45 keys for customisable business use making it a fantastic choice for receptionists. Given that a receptionist is primarily the first point of call for customers and clients, providing them the right tools so they can work with speed and efficiency is fundamental. The s705 VoIP Phone enables a reception to do just that. Keys can be customised to easily carry out tasks such as dial extensions and call transferring that otherwise would leave the clients waiting.

Sangoma IP phones are built for simplicity with full PhoneApps integration. These apps convert the complex Sangoma VoIP phone features into easy-to-understand visuals to ensure you get the most from your phone system. Just some of the compatible apps with Sangoma VoIP phones are call forwarding, voicemail transfer, call flow, conference rooms and more. This flexibility makes Sangoma phones incredibly easy to use for individuals – even the least technologically savvy people – enabling employees to easily tailor their communication strategies. Sangoma VoIP systems are also fully compatible with Sangoma VoIP gateways. These seamlessly convert landline communications to VoIP, enabling a smooth transition to fully VoIP systems.

Installation process

One drawback of VoIP phone systems is the complexities that can occur during the installation process. Not only can it take 10 to 12 weeks to set up, but configuring the various call settings and parameters can take time out of the day that could otherwise be aimed toward meeting business goals. Sangoma IP phones alleviate this issue with zero-touch provisioning capabilities that automatically redirect set-up to Sangoma’s own PBXact phone solutions. Based upon the open-source FreePBX system, PBXact hardware will automatically detect and easily function with already purchased Sangoma IP Phones.

Hardware and supplier Reliability

In the constantly changing landscape that businesses operate within, choosing the best VoIP phone system and the vendor is fundamental to long-term client and employer communication success. With clear and adaptable communication strategies required for clients, effective customer service and by employees, choosing a VoIP phone provider that can meet the demands of your business has never been more pivotal. By investing in a Sangoma VoIP phone system, you will have access to feature-rich hardware that has been built to be tailored to the needs and requirements of your industry.

Minerva is a proud Sangoma partner and will tailor a solution for your business’s phone system needs. If you’re interested in the Sangoma VoIP phones and how they can benefit your organisation, then get in touch with our team today!

Minerva, PO Box 336930, Office 805, 8th Floor, Swiss Tower,
Jumeirah Lake Towers, Dubai, UAE